Website Downtime – 11th January 2011

Well well well. We’re FINALLY back. If you tried to visit us yesterday then I’m very, very sorry we left you disappointed. The point in this blog is to try explain why the hell the website was down all day yesterday and why our emails are still down.

We are very lucky to have a great dude called Ralph host this website for us, and we again thank him for this. Unfortunately for us (and Ralph), the website you are looking at right now is on a server in the hands of Webfusion. Webfusion, in the best possible way to put it, completely fucked things up. To help clarify, here is a quote from an email they sent to us regarding the situation.

We would like to apologise for todays’ system outage, and to explain why this has occurred.

An external third party was carrying out routine maintenance in our data centre, and testing our systems for fire prevention. Unfortunately, due to human error, our fire prevention systems were in fact triggered.

As a result of this, and acting as the system should in the event of a real fire, all of our servers were sent in to a safe mode whereby they went offline.

Safety is our biggest concern, hence the system is configured to react in this way to avoid a major incident and permanent data loss.

We deeply regret any problems this may have caused you, and assure you we are doing our utmost to return to normal service levels as quickly as we possibly can.

- Webfusion

Our website went offline thanks to this incompetent individual at around 10am, and did not come back online until 10pm thanks to many phone calls and emails to the company. We thank Ralph’s major hard work on trying to get Webfusion to act on this and they eventually did.

All is not fixed though. If you have been trying to send news posts and reviews to the website using any of our emails, we will not have received them. Why? Webfusion. That’s why. Our host, Ralph, is again in touch with Webfusion and we hope to have this issue resolved as soon as possible. We will keep you all posted here once all is good and well.

If you have any questions, as per usual, ask away by commenting below, and again, sorry for this huge inconvenience. Now we can get back to delivering some kick ass news and reviews!